Spare Part
Nova Converting meets the demands in all product groups in a shortest possible time. The service team is ready to process the customer orders and present the best delivery conditions for both supplied parts.
Customer Care
Technical Support
A team composed of experts from Nova Converting are in 7/24 service to solve machine manufacturing problems and optimize the processes. We provide this customer service along with our flexographic printers, lamination and coating machines, slitting machines and wrappers
Remote Support with AR Glasses
Help Desk Service: Support on telephone and/or remote service via Internet. 7/24 and 365 days in a year available.
Operational Maintenance
In order to optimize the efficiency of the machines as much as possible, it is fundamental to reduce the unprogrammed halts, optimize the required space parts in storage, and decrease the repair and maintenance costs significantly. For this reason, we provide operational maintenance services to our customers.
Secondhand Machine
Nova Converting provides access to the post-purchase service to all second-hand machine owners. As a customer, you can benefit from this service in order to realize the appropriate maintenance and optimize the machine production.
Training and Consultancy
We took our power from trainings/education, and our aim is to be the driving force of information in the flexible packaging industry.
Standard |
Standard Plus |
Premium |
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|---|---|---|---|
| Remote Support | |||
| Spare Part Discount | |||
| Field Service Discounts | |||
| Advantages in Digital Platforms | |||
| Remote Support (AR Glasses) | |||
| Annual Visits | |||
| Annual Visits | |||
| Urgent Part Provisions |
SPARE PART
Nova Converting meets the demands in all product groups in a shortest possible time. The service team is ready to process the customer orders and present the best delivery conditions for both supplied parts.
You can facilitate your spare part procurement operations with our online purchase services.
TECHNICAL SUPPORT
24 hour help line / service assistance
A team composed of experts from Nova Converting are in 7/24 service to solve machine manufacturing problems and optimize the processes. We provide this customer service along with our flexographic printers, lamination and coating machines, slitting machines and wrappers.Advantages
We provide 24 hour technical support including holidays.We speak your language.
We solve your problems with the assistance of renowned experts.
We provide supports via telephone and/or e-mail.
Our customers have a better coverage in post-purchase support and help service with a team specialized in troubleshooting and solving online 24 hours. This service includes a huge competitive advantage in solving emergency situations for companies with a direct contact line. REQUEST MORE INFORMATION >
REMOTE SUPPORT WITH AR GLASSES
This service is specifically oriented towards all kind of electrical/electronical problems that might result in halts in machine operations or serious production line accidents. To provide better communication between field engineers and support department of Nove Converting, augmented reality (AR) glasses service is also included in this support.
Advantages
- Real-time visual of field engineers’ field of view to help desk’s support department
- Hands free video conference among field engineers and Help Desk
- Help desk can freeze the video call and capture a screenshot, edit and take notes and send it back to the field engineers.
- Field engineers can view text files with simultaneous translations, images, and even the documents sent by support department
- Help desk can share their screen with field engineers REQUEST MORE INFORMATION >
OPERATIONAL MAINTENANCE
In order to optimize the efficiency of the machines as much as possible, it is fundamental to reduce the unprogrammed halts, optimize the required space parts in storage, and decrease the repair and maintenance costs significantly. For this reason, we provide operational maintenance services to our customers.
- Checking whether the preventive maintenance program of the machinery is observed appropriately
- Overall control of the status of machine.
- Detection of any kind of problems that may affect the performance of the machine
- Fixing the parts exposed to corrosion and abrasion
SECOND HAND MACHINE
Nova Converting provides access to the post-purchase service to all second-hand machine owners. As a customer, you can benefit from this service to realize the appropriate maintenance and optimize the machine production.
- We provide a complete check-up of the status of the machine. To determine the performance level of the machine, we have both an implementation and electronic technician in our facilities.
- In the process of audit, the person in charge of the machine may also obtain a training and solve the queries.
- There is a telephone number for you to receive technical helps from our qualified technicians
- In case you have an internet connection, you can also request a remote support for a better troubleshooting and solution of the problems.
- Moreover, Nova Converting provides 7/24 services. Thus, day and night, weekdays and weekends, and even in holidays you can access to the technical support via a specific telephone number whenever you need.
To allow you to manage your purchases a spare-part contact person is assigned to you.
Service manager is in your service for all kinds of problems related to the Nova Converting service. At the same time, it is also a contact point for technical information requirements, technical support requests, proposals for maintenance programs and other service products.